Musing #64: Escalation and issue resolution with Amazon, Flipkart and other services


The holiday season implies sales and savings on the major e-commerce websites but along with it comes the headache of dealing with customer service, or lack of it, when things go wrong. This dark side doesn't pop up when making occasional purchases through the year but raises its ugly head during the sale season on account of en masse purchases, which inevitably increases the probability of things going wrong.